Text message service delay for sexual health test results
If you had tests taken on or after August 19 2024 you should receive na SMS message with your results within 7-10 working days. Please do not contact the clinic before this time.
If you had tests taken on or before the 16 August, please see the message below:
On Monday 3 June, Synnovis, a provider of laboratory services, was the victim of a ransomware cyber attack and this has affected the text message notification service we use for contacting patients with test results.
We would like to reassure you that if you have a positive test result, you will be contacted directly by one of our clinical teams. If all your test results are negative, you will not be contacted.
Alongside restoration of services, we recognise that many people may be concerned about the impact of the attack. Synnovis teams are working to establish the full impact of the cyber attack and what systems and information have been affected. The company will provide a public update on the attack following their investigation. You can contact our Trust Patient Advice and Liaison Service on 0800 368 0412, between 9am and 5pm on weekdays.
If you have questions about the cyber incident, you can call a free national helpline on 0345 8778967. NHS England have also published answers to frequently asked questions on their website; https://www.england.nhs.uk/2024/06/synnovis-cyber-attack-statement-from-nhs-england/.
Quick links to useful information