Accessibility tools

  • ​​​​​​​April 2021 update 


We understand that people trying to call us using Vodafone are currently unable to navigate our switchboard system to speak to an operator.  The root cause has been identified and is with Vodafone to resolve.  In the meantime please contact us using a phone on a different network

Due to the current lockdown restrictions we are only able to offer a limited service for those requiring urgent sexual health care and for contraception

Our walk-in services are currently suspended but we are still providing a sexual health services via phone assessment. 

If you have urgent concerns relating to your sexual health or you need contraception please call 0333 300 2100 Mon-Fri 8am-7pm . You will be offered a telephone triage appointment with one of our nurses or doctors who will discuss options available to you. If you need to be seen in person the clinician will book this appointment for you after telephone consultation.

We are experiencing an increase in demand so if no appointments are available please call back the following day as new slots are made available on a daily basis.

If your symptoms are not urgent please consider seeking advice from your GP or local pharmacy 

If you need emergency care outside of these hours please call 111 or access 111 online

Please only attend our clinics if you have been told to do so by one of our clinical staff and if you have no symptoms of coronavirus and no need for self-isolation.

Long-acting contraception


We are now able to offer appointments for implant and coil insertions however due to the high demand for these services the waiting time for an appointment can be around 6 weeks . You will first be offered a telephone appointment to assess your suitability

Many GPs also offer apointments for coil and implant fittings . 

If you need contraception please call 0333 300 2100 for a telephone consultation.


April 2021

Because of the ongoing COVID-19 pandemic, walk-in services are presently suspended for adults but have reopened for young people (18 and under only) 


  • If you have no symptoms, or mild symptoms and need an STI self-test kit, order online.
  • If you have symptoms and need an appointment, call 0333 300 2100 (Mon-Fri 8am-7pm)
  • If you need contraception, call 0333 300 2100 (Mon-Fri 8am-7pm) to book an appointment or consider contacting your GP 

I've been raped or sexually assaulted 

If you have been sexually assaulted and need an appointment please call 0333 300 2100 and ask to speak to a health adviser.

For further advice and information

I need contraception

Links to support organisations can be found here, including:

  • Transgender support
  • Support services for women and transwomen selling sex
  • Support services for men selling sex

PrEP and PEP

We are delighted to share the news that PrEP is now routinely available at our Hub site at Falcon Road . This pre exposure prophylaxis treatment is available free of charge to those at incresed risk of HIV infection. We are continuing to offer PrEP to those already using it but are now able to offer telephone asessment appointments for new patients 

Please call  0333 300 2100 to book an appointment 

HIV post sexual exposure treatment (PEP) and PrEP ( pre- exposure prophylaxis) are available at 160 Falcon Road, SW11 2LN (near Clapham Junction station). Find information about both PEP and PrEP (Pre Exposure Prophylaxis for HIV). If you are interested in starting PrEP

In Wandsworth, we work with METRO Charity to provide advice and support for HIV positive residents. Support includes advice, advocacy, counselling, health information and a peer support group.

More information can be found on the Metro website.

Clinical support for HIV positive people is provided by local hospitals:

Gay men

Our dedicated walk-in clinic is closed during the Covid 19 pandemic . We are still offering services so if you need urgent care relating to your sexual health please call 0333 300 2100 to book a telephone consultation.

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